Delivery times vary depending on your location and the shipping method you select. Detailed information is available on each product page or when you confirm your order.

We offer several delivery options: Pickup Locations & Pickup, Home Delivery, and Express. Rates and delivery times are listed on each product page or when you confirm your order.

After your order has been shipped, you will receive an e-mail with a tracking link. You can also track your order directly in your customer account.

Once your order has been confirmed, you cannot update the shipping address. If you made a mistake, please contact our customer service team as soon as possible to see if we can help, at the following email address: lingerie-bain@idylle.fr.

If your package is damaged, we recommend that you refuse it or accept it with reservations. Then contact our customer service department to file a claim at the following address: lingerie-bain@Idylle.fr.